Cookie Policy

A cookie is a small text file that’s stored on your computer by a website to remember certain information. Cookies can be used for many purposes, and are essential to the way the website works. We use them to personalise your experience on our site and to allow you to make purchases. Cookies don’t store your payment information or personal details.

There are two main types of cookies:

‘Session’ cookies are removed from your computer when you close your browser.

‘Persistent’ cookies stay on your computer for a little while longer, until they expire after a fixed time. These are used to store information between your browsing sessions, such as your preferred settings on a website or the items that you added to your basket on your last visit.

Some cookies are necessary to carry out actions that you’ve specifically asked the site to do, such as adding items to your basket and checking out. Without these cookies, the checkout process won’t work and you wouldn’t be able to buy anything. For this reason, we are able to use these cookies without explicitly asking your permission. These are session cookies, and are removed when you leave the site or close your browser.

If you wish to disable cookies when browsing our site, you’ll need to turn them off according to your relevant browser.

When we do use cookies, we do so for the following purposes:

  • To remember your language and country preferences on the site
  • To remember what you put in your visit on your last visit, so that we can keep your basket contents for you if you didn’t already buy them
  • To track customer behaviour such as the pages visited on your way through the site, and the rate of basket abandonment. This helps us to improve the site and your browsing experience. This tracking information isn’t linked to any of your personal details and doesn’t allow us to identify you as an individual.

Our site also uses some third-party tools such as affiliate marketing, shop management, recommendations and review services. These third-parties may also place cookies on the site.

See a full list of cookies used by the site below:

CookieTypeDurationDescription
AutomatticSessionSessionWe use Automattic for website development. Read more
Name Retention Function
Statistics
tk_ai session Store a unique user ID
Sharing
For more information, please read the Automattic Privacy Policy.
FacebookThird PartyUp to 2 yearsWe use Facebook for display of recent social posts and/or social share buttons. Read more
Name Retention Function
Marketing/Tracking
actppresence 1 year Manage ad display frequency
fbm_ 1 year Store account details
_fbc 2 years Stores last visit
fbm_* 1 year Store account details
xs 3 months Store a unique session ID
fr 3 months Ad delivery
_fbp 3 months Track visits across websites
datr 2 years Prevent fraud
sb 2 years Store browser details
*_fbm_ 1 year Store account details
Functional
wd 1 week Determine screen resolution
act 90 days Keep users logged in
c_user 90 days Store a unique user ID
csm 90 days Prevent fraud
presence session Track if the browser tab is active
Sharing
For more information, please read the Facebook Privacy Policy.
GDPR Cookie ConsentPersistentPersistentWe use GDPR Cookie Consent for cookie consent management. Read more
Name Retention Function
Functional
viewed_cookie_policy persistent Store if a message has been shown
cookielawinfo-checkbox-necessary session Checks if cookies can be placed
cookielawinfo-checkbox-non-necessary session Checks if cookies can be placed
Sharing This data is not shared with third parties.
GridCookieSessionUp to 1 dayWe use GridCookie for website development.
Name Retention Function
Functional
nc_sid session Visitor preferences
nc_status 1 day Visitor preferences
Sharing
This data is not shared with third parties.
LiveChatThird PartyPersistentWe use LiveChat for chat support. Read more
Name Retention Function
Functional
tcx_customerID Persistent Identifies returning customers
tcx_current Session Identifies current customer
tcx_first Persistent Identifies first visit
Sharing
For more information, please read the LiveChat Privacy Policy.
MailChimpSessionUp to 1 monthWe use MailChimp for mailinglist subscriptions. Read more
Name Retention Function
Statistics
mailchimp_landing_site 1 month Store which page was visited first
Marketing/Tracking
mailchimp.cart.current_email session Store information for remarketing purposes
mailchimp.cart.previous_email session Store information for remarketing purposes
mailchimp_cart_current_email session Store information for remarketing purposes
mailchimp_cart_previous_email session Store information for remarketing purposes
Sharing
For more information, please read the MailChimp Privacy Policy.
PayPalThird PartyPersistentWe use PayPal for payment processing. Read more
Name Retention Function
Functional
__paypal_storage__ persistent Store account details
paypal persistent Prevent fraud
Sharing
For more information, please read the PayPal Privacy Policy.
TwitterThird PartyPersistentWe use Twitter for display of recent social posts and/or social share buttons. Read more
Name Retention Function
Functional
local_storage_support_test persistent Load balancing functionality
Marketing/Tracking
metrics_token persistent Stores if the user has seen embedded content
Sharing
For more information, please read the Twitter Privacy Policy.
WooCommercePersistentPersistentWe use WooCommerce for webshop management. Read more
Name Retention Function
Functional
wp_woocommerce_session_* session Store performed actions on the website
wc_cart_hash_* session Store items in shopping cart
wc_fragments_* persistent
Sharing
This data is not shared with third parties.
WordPressPersistentPersistentWe use WordPress for website development. Read more
Name Retention Function
Functional
wordpress_test_cookie none Checks if cookies can be placed
wordpress_logged_in_* persistent Keep users logged in
WP_DATA_USER_* session Store user preferences
Sharing
This data is not shared with third parties.
WP-live chatThird Party1 dayWe use WP-live chat for chat support. Read more
Name Retention Function
Functional
wplc_cid 1 day Identifies the current customer
wplc_chat_status 1 day Stores the status of the current chat session
Sharing
This data is not shared with third parties.
WPMLSession1 dayWe use WPML for locale management. Read more
Name Retention Function
Functional
_icl_current_language 1 day Store language settings
Sharing
This data is not shared with third parties.