Cookie Policy
A cookie is a small text file that’s stored on your computer by a website to remember certain information. Cookies can be used for many purposes, and are essential to the way the website works. We use them to personalise your experience on our site and to allow you to make purchases. Cookies don’t store your payment information or personal details.
There are two main types of cookies:
‘Session’ cookies are removed from your computer when you close your browser.
‘Persistent’ cookies stay on your computer for a little while longer, until they expire after a fixed time. These are used to store information between your browsing sessions, such as your preferred settings on a website or the items that you added to your basket on your last visit.
Some cookies are necessary to carry out actions that you’ve specifically asked the site to do, such as adding items to your basket and checking out. Without these cookies, the checkout process won’t work and you wouldn’t be able to buy anything. For this reason, we are able to use these cookies without explicitly asking your permission. These are session cookies, and are removed when you leave the site or close your browser.
If you wish to disable cookies when browsing our site, you’ll need to turn them off according to your relevant browser.
When we do use cookies, we do so for the following purposes:
- To remember your language and country preferences on the site
- To remember what you put in your visit on your last visit, so that we can keep your basket contents for you if you didn’t already buy them
- To track customer behaviour such as the pages visited on your way through the site, and the rate of basket abandonment. This helps us to improve the site and your browsing experience. This tracking information isn’t linked to any of your personal details and doesn’t allow us to identify you as an individual.
Our site also uses some third-party tools such as affiliate marketing, shop management, recommendations and review services. These third-parties may also place cookies on the site.
See a full list of cookies used by the site below:
Cookie | Type | Duration | Description |
---|
Automattic | Session | Session | We use Automattic for website development. Read more
Name |
Retention |
Function |
Statistics |
|
|
tk_ai |
session |
Store a unique user ID |
Sharing
For more information, please read the Automattic Privacy Policy. |
Facebook | Third Party | Up to 2 years | We use Facebook for display of recent social posts and/or social share buttons. Read more
Name |
Retention |
Function |
Marketing/Tracking |
|
|
actppresence |
1 year |
Manage ad display frequency |
fbm_ |
1 year |
Store account details |
_fbc |
2 years |
Stores last visit |
fbm_* |
1 year |
Store account details |
xs |
3 months |
Store a unique session ID |
fr |
3 months |
Ad delivery |
_fbp |
3 months |
Track visits across websites |
datr |
2 years |
Prevent fraud |
sb |
2 years |
Store browser details |
*_fbm_ |
1 year |
Store account details |
Functional |
|
|
wd |
1 week |
Determine screen resolution |
act |
90 days |
Keep users logged in |
c_user |
90 days |
Store a unique user ID |
csm |
90 days |
Prevent fraud |
presence |
session |
Track if the browser tab is active |
Sharing
For more information, please read the Facebook Privacy Policy. |
GDPR Cookie Consent | Persistent | Persistent | We use GDPR Cookie Consent for cookie consent management. Read more
Sharing
This data is not shared with third parties. |
GridCookie | Session | Up to 1 day | We use GridCookie for website development.
Name |
Retention |
Function |
Functional |
|
|
nc_sid |
session |
Visitor preferences |
nc_status |
1 day |
Visitor preferences |
Sharing
This data is not shared with third parties. |
LiveChat | Third Party | Persistent | We use LiveChat for chat support. Read more
Name |
Retention |
Function |
Functional |
|
|
tcx_customerID |
Persistent |
Identifies returning customers |
tcx_current |
Session |
Identifies current customer |
tcx_first |
Persistent |
Identifies first visit |
Sharing
For more information, please read the LiveChat Privacy Policy. |
MailChimp | Session | Up to 1 month | We use MailChimp for mailinglist subscriptions. Read more
Sharing
For more information, please read the MailChimp Privacy Policy. |
PayPal | Third Party | Persistent | We use PayPal for payment processing. Read more
Sharing
For more information, please read the PayPal Privacy Policy. |
Twitter | Third Party | Persistent | We use Twitter for display of recent social posts and/or social share buttons. Read more
Sharing
For more information, please read the Twitter Privacy Policy. |
WooCommerce | Persistent | Persistent | We use WooCommerce for webshop management. Read more
Sharing
This data is not shared with third parties. |
WordPress | Persistent | Persistent | We use WordPress for website development. Read more
Sharing
This data is not shared with third parties. |
WP-live chat | Third Party | 1 day | We use WP-live chat for chat support. Read more
Name |
Retention |
Function |
Functional |
|
|
wplc_cid |
1 day |
Identifies the current customer |
wplc_chat_status |
1 day |
Stores the status of the current chat session |
Sharing
This data is not shared with third parties. |
WPML | Session | 1 day | We use WPML for locale management. Read more
Sharing
This data is not shared with third parties. |